Privacy Policy

1. About This Notice

1.1 Raise Your Game Ltd is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you in accordance with data protection law. Please read it carefully.

1.2 Data protection law says that the personal information we hold about you must be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

1.3 If you have any questions about this notice or how we collect and use personal information about you, please contact us.

2. Information About Us

2.1 We are Raise Your Game Ltd. Our registered office is at Leasing.Com Stadium, London Road, Macclesfield, England, SK11 7SP. Our registered company number is 16023811 (referred to “we”, “us”, “our” throughout this privacy notice).

2.2 If you have any questions, contact us as follows:

• Post: Leasing.Com Stadium, London Road, Macclesfield, England, SK11 7SP
• Email and Phone: The contact details displayed on our website at Raise Your Game

3. Data We Collect About You

3.1 We will collect personal data about you.

3.2 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed, which is anonymous data.

3.3 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Title, first name, maiden name, last name, username or similar identifier, date of birth, and gender.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details.
• Transaction Data: Details about transactions (completed or in process), payment amounts/dates to and from you, and other details of products and services you have purchased from us.
• Technical Data: IP address, login data, browser type/version, time zone setting/location, browser plug-in types/versions, operating system/platform, and other technology on the devices you use to access our website.
• Profile Data: Username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, services, and prize draws.
• Marketing and Communications Data: Preferences in receiving marketing from us and third parties and your communication preferences.

3.4 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

3.5 For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

3.6 We do not collect any Special Categories of Personal Data, including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic, and biometric data. Nor do we collect any information about criminal convictions and offences.

4. How Is Your Personal Data Collected?

4.1 We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity and Contact Data by making purchases on our website or by telephone or by corresponding with us by email, telephone, post, or otherwise. This includes personal data you provide when you:
  • Purchase our products or services;
  • Create an account on our website;
  • Subscribe or request marketing to be sent to you;
  • Complete a survey; or
  • Give us feedback or contact us.
• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.
• Third parties or publicly available sources: We may receive Technical Data from analytics providers (e.g., Google Analytics), advertising networks (e.g., Meta, Google, Pinterest), and search information providers (e.g., Google Adwords).

5. How We Use Your Personal Data

5.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal obligation.
• Consent: Where we have obtained your active agreement to use your personal data for a specified purpose (e.g., you subscribe to marketing).

5.2 Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

6. Purposes for Which We Will Use Your Personal Data

6.1 Below is a description of the ways we plan to use your personal data, along with the legal bases we rely on to do so:

7. Marketing

7.1 We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional Offers from Us

7.2 We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.

7.3 You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-Party Marketing

7.4 We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting Out

7.5 You can ask us or third parties to stop sending you marketing messages at any time by:

• Following the opt-out links on any marketing message sent to you;
• Contacting us at any time via email; or
• Logging into the website and adjusting your marketing preferences.

8. Change of Purpose

8.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

8.2 If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

9. Disclosures of Your Personal Data

9.1 We may share your personal data with the following:

• Group companies for operational management purposes.
• External third parties, including service providers, professional advisers, regulators, and payment providers.
• Third parties to whom we may sell, transfer, or merge parts of our business or assets.

9.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

10. Data Security

10.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

10.2 We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. Your Rights

11.1 Data protection law gives you several rights regarding your personal data. These include:

• The right to access, correct, or request erasure of your data.
• The right to object to processing or request a restriction of processing.
• The right to withdraw consent or request the transfer of your data.

11.2 To exercise your rights, please contact us. We aim to respond to all legitimate requests within one month.

12. Changes to This Privacy Policy

12.1 We keep our privacy policy under regular review. Please check back frequently for updates.

Wigan Warriors Privacy Policy

1. ABOUT US

Wigan Warriors is a trading name of Wigan Rugby League Club Ltd, registered at Robin Park Arena, Loire Drive, Wigan, WN5 0UH. Company Number 174692.There are other companies that use the Wigan Warriors brand and form part of a grouping of “Wigan Warriors Companies”. These include:

• Wigan Warriors Community Foundation Ltd registered at Robin Park Arena, Loire Drive, Robin Park, Wigan, WN5 0UH
• Wigan Warriors Sport & Leisure Services Ltd registered at Robin Park Arena, Loire Drive, Robin Park, Wigan, WN5 0UH

This privacy policy applies to all “Wigan Warriors Companies” (subsequently referred to as we/us/our/ the Companies).

2. POLICY STATEMENT

Wigan Warriors Companies take the privacy of your data very seriously and we are committed to protecting personal information. This privacy policy sets out the way in which any personal information you provide to us is used and kept secure in accordance with the Data Protection Act (DPA) 1998 up to the 24th May 2018 and the General Data Protection Regulations (GDPR) from 25 May 2018 onwards.

The policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data. The policy includes:

• Your rights and contacts
• The information we collect about you
• The information provided to us
• How we use your information
• Protecting children’s information
• Our legal basis for processing your information
• Security of information
• Disclosure of information to third parties
• IP Address and Cookies
• Changes to our Privacy Policy
• Opting out of direct marketing.

3. CONTACT DETAILS

If you have any questions about this policy, please email us at dataprotection@wiganwarriors.com or write to us at the following address:

Data Protection Officer Wigan Rugby League Club Robin Park Arena Loire Drive Wigan WN5 0UH You have the right to contact us in order to find out what personal information we hold about you. We will ask you for proof of your identity before providing you with the information requested.

4. THE INFORMATION WE COLLECT ABOUT YOU

We may collect the following information about you:

• Your name, email address, phone number, postal address and any other information you voluntarily provide to us via our website and online forms.
• Your IP address (which is a unique identifier that computers and devices use to identify and communicate with each other) when using the companies’ online services. This is identified by the companies’ web server.
• The information you provide to us in becoming a retail customer, season ticket holder, lotto member, education student, Wigan TV subscriber, participant on a club event or any other form of other delivery or services that Companies provide.

5. HOW WE USE PERSONAL INFORMATION

Wigan Warriors Companies will use your information to:

• Send you details (including by post, phone, email or mobile messaging) of other products and services where you have provided your consent.
• Fulfil any contractual agreements between you and us.
• Administer and provide products and services which you request and to communicate with you surrounding the products or services
• Carry out research so that we can improve the products and services we offer.
• Engage with fans and invite you to share your views about the club
• Comply with legal and regulatory requirements.

6. PROTECTING CHILDREN’S PERSONAL INFORMATION

Wigan Warriors Companies are dedicated to the protection of children’s personal information. We do not actively market to children or young people. We will only retain the necessary information to protect the health, safety and welfare of children whilst engaged in any club activity, including matchday events. We do not request either parents or children to disclose any more personal information than is reasonably necessary in order to do so.

The company’s websites are suitable for family use. We encourage children to speak to their parents before submitting any personal information via online forms and recommend that parents supervise their children while they are online. There are various control tools available for online services that we advise parents to utilise in order to create a child-friendly online environment for their children.

7. OUR LEGAL BASIS FOR PROCESSING INFORMATION

The legal basis on which we collect and process the personal data depends on the personal information concerned and the specific context in which we collect it. We will only use your personal information where we:

• Have your direct consent to do so
• Fulfil contractual agreements between you and us.
• Need to process your personal information for our legitimate interests only
• Have a legal obligation to collect personal information from you
• Need the personal information to protect your vital interests or those of another person

If we ask you to provide personal information to comply with a legal requirement or to fulfil contractual agreements, we will make this clear at the relevant time, and advise you whether the provision of your personal information is mandatory or not as well as the possible consequences if you do not provide your personal information.

8. SECURITY OF INFORMATION

Wigan Warriors Companies take the security of your personal information seriously. Our online platforms use industry standard encryption technology to guard your information. In addition, we have security procedures in place to protect our paper-based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so. Please do not disclose any of your log on information (such as Wigan TV or other password protected areas to ensure that your data is kept secure and confidential)

9. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We do not sell, trade or otherwise transfer your personal information to any other unaffiliated third parties. In order to provide our products and services to you, we may need to appoint other third-party organisations to carry out some of the processing activities on our behalf (e.g. ticket or event bookings). In these circumstances, we will put in place contractual terms which will ensure that your personal information is properly protected and is only used substantially in accordance with this policy.

10. IP ADDRESS AND COOKIES

We may collect information about your computer, including where available your IP address, operating system, and browser type. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website and other third-party systems we use. Unless you have adjusted your browser setting so that it will refuse cookies, our website will issue cookies when you access it.

11. CHANGES TO OUR PRIVACY POLICY

In order to maintain compliance and to meet our ongoing changing business requirements, our policies and procedures are constantly under review. We may modify, alter or update our policies & procedures at any point in time. Any changes shall be notified to all users via the Wigan Warriors website.

12. OPTING OUT OF DIRECT MARKETING

Wigan Warriors give the option to withdraw from receiving communications from us at any point in time. There are a number of different ways you can stop receiving direct marketing communications from us. These are:

• Click the ‘unsubscribe’ link in any email marketing communications which we send you update your preferences
• Contact us via the general enquiries contact page on the club website and request to be removed from our database.

13. DATA PROCESSORS

Wigan Warriors uses data processors to collect data. These include:

• Campaignware.View their Privacy Policy here.
• Ticketmaster.